TORRANCE,
Calif., February 1, 2010 – Toyota Motor Sales (TMS) U.S.A., Inc.,
today announced it will begin fixing accelerator pedals in recalled
Toyota Division vehicles this week. Toyota’s engineers have
developed and rigorously tested a solution that involves reinforcing
the pedal assembly in a manner that eliminates the excess friction
that has caused the pedals to stick in rare instances. In addition,
Toyota has developed an effective solution for vehicles in
production.
Parts
to reinforce the pedals are already being shipped for use by dealers,
and dealer training is under way. Many Toyota dealers will work
extended hours to complete the recall campaign as quickly and
conveniently as possible, some even staying open 24 hours a day. The
company has also taken the unprecedented action of stopping
production of affected vehicles for the week of February 1.
“Nothing
is more important to us than the safety and reliability of the
vehicles our customers drive,” said Jim Lentz, president and Chief
Operating Officer, TMS. “We deeply regret the concern that our
recalls have caused for our customers and we are doing everything we
can – as fast as we can – to make things right. Stopping
production is never an easy decision, but we are 100% confident it
was the right decision. We know what’s causing the sticking
accelerator pedals, and we know what we have to do to fix it. We
also know it is most important to fix this problem in the cars on the
road.”
Lentz
added: “We are focused on making this recall as simple and
trouble-free as possible, and will work day and night with our
dealers to fix recalled vehicles quickly. We want to demonstrate
that our commitment to safety is as high as ever and that our
commitment to our customers is unwavering.”
On
January 21, Toyota announced its intention to recall approximately
2.3 million select Toyota Division vehicles equipped with a specific
pedal assembly and suspended sales of the eight models involved in
the recall on January 26.
Toyota
vehicles affected by the recall include:
No
Lexus Division or Scion vehicles are affected by these actions. Also
not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris,
4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and certain
Camry models, including Camry hybrids, all of which remain for sale.
Further,
Camry, RAV4, Corolla and Highlander vehicles with Vehicle
Identification Numbers (VIN) that begin with "J" are not
affected by the accelerator pedal recall.
In
the event that a driver experiences an accelerator pedal that sticks
in a partial open throttle position or returns slowly to idle
position, the vehicle can be controlled with firm and steady
application of the brakes. The brakes should not be pumped
repeatedly because it could deplete vacuum assist, requiring stronger
brake pedal pressure. The vehicle should be driven to the nearest
safe location, the engine shut off and a Toyota dealer contacted for
assistance.
Detailed
information and answers to questions about issues related to this
recall are available to customers at www.toyota.com/recall and at the
Toyota Customer Experience Center at 1-800-331-4331.
How
Toyota Will Fix Recalled Vehicles
Toyota
has pinpointed the issue that could, on rare occasions, cause
accelerator pedals in recalled vehicles to stick in a partially open
position. The issue involves a friction device in the pedal designed
to provide the proper “feel” by adding resistance and making the
pedal steady and stable. The device includes a shoe that rubs
against an adjoining surface during normal pedal operation. Due to
the materials used, wear and environmental conditions, these surfaces
may, over time, begin to stick and release instead of operating
smoothly. In some cases, friction could increase to a point that the
pedal is slow to return to the idle position or, in rare cases, the
pedal sticks, leaving the throttle partially open.
Toyota’s
solution for current owners is both effective and simple. A
precision-cut steel reinforcement bar will be installed into the
assembly that will reduce the surface tension between the friction
shoe and the adjoining surface. With this reinforcement in place,
the excess friction that can cause the pedal to stick is eliminated.
The company has confirmed the effectiveness of the newly reinforced
pedals through rigorous testing on pedal assemblies that had
previously shown a tendency to stick.
Separately
from the recall for sticking accelerator pedals, Toyota is in the
process of recalling vehicles to address rare instances in which
floor mats have trapped the accelerator pedal in certain Toyota and
Lexus models (announced November 25, 2009), and is already notifying
customers about how it will fix this issue. In the case of vehicles
covered by both recalls, it is Toyota’s intention to remedy both at
the same time.
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